dreamingreal.com

So I bought a K20D from Amazon.com. Got it on Tuesday after ordering it on Friday. Fire it up and test it - it's defective. I went round in circles trying to figure out what I did wrong - WANTING to believe that I was doing something wrong, but finally it was inescapable. Damned thing couldn't focus to save its life.

I look at Amazon's site, and they say that they will refund your money, but it can take from a couple of weeks to a month. There's no help for it, so I go through the return process, and there's a button for 'exchange this item'. I click that button. I got a rather odd email, so I went to the help page on their site, where you fill in your phone number and click "call me"... and they do. Like, right away. Really.

Spoke with a young lady that was very helpful, and she got things straightened out. So now it's Friday and I have the new camera already! I still have to ship the old one back, but THIS one WORKS. HooRay! (look for some pix soon) But Amazon amazes me - with the exchange, they sent me the new camera before I sent back the old one, and I had the replacement in my hands only 3 days after I reported the old one defective. They also sent me an email telling me they wanted to reimburse me for the return shipping!

And when you combine this customer service with Amazon Prime... wow. $3.99 for next day shipping. All I can say is that Amazon made a loyal customer with this particular situation.